http://www.prettygreatanswers.com/articles/CallCenterQuestions http://www.prettygreatanswers.com/rss/CallCenterQuestions.xml Call Center Questions from PrettyGreatAnswers.com http://creativecommons.org/licenses/by-nc-nd/2.0/ Business Process Outsourcing is BPO. This basically means that back operations of bigger companies and corporations are being outsourced to other countries. Most of these big corporations are based in Europe and the US. They then have their offices located mostly in Asia in order to save some labor Sun, 17 Dec 2006 23:32:34 -0700 http://www.prettygreatanswers.com/launch/17-12-2006What-does-BPO-mean.htm http://www.prettygreatanswers.com/launch/17-12-2006What-does-BPO-mean.htm ITES stands for IT-enabled services that major corporations are now adapting into their businesses. For a company to be considered ITES powered, it should have: 1. The kind of services that are being offered through the use of telecommunication. It can also be through networking and other forms o Sun, 17 Dec 2006 23:32:34 -0700 http://www.prettygreatanswers.com/launch/17-12-2006What-does-ITES-mean.htm http://www.prettygreatanswers.com/launch/17-12-2006What-does-ITES-mean.htm Nearshoring is the when outsourced services are being sent to the countries that are near the major source. This is in contrast to sending them to the markets that are found in far-clung places like Malaysia or India. The proximity of nearshore countries is competing with the distance of countries Sun, 17 Dec 2006 23:32:34 -0700 http://www.prettygreatanswers.com/launch/17-12-2006What-is-nearshoring-outsourcing.htm http://www.prettygreatanswers.com/launch/17-12-2006What-is-nearshoring-outsourcing.htm This is definitely not true. The kind of labor that is employed by the corporation depends on the clients they deal with. Even if the back offices are located in other parts of the world, some of the people employed are doing major work for the company. You will be surprised at the skills that the Sun, 17 Dec 2006 23:32:34 -0700 http://www.prettygreatanswers.com/launch/17-12-2006Is-it-true-that-one-needs-very-low-skilled-labor-for-a-BPO-operation.htm http://www.prettygreatanswers.com/launch/17-12-2006Is-it-true-that-one-needs-very-low-skilled-labor-for-a-BPO-operation.htm Certification has recently been developed for call center managers. This new certification was created by the Call Center Advisory Council. The aim of this certification is to have a standard and competent level of professionalism for those who are working in the call center business. keywords: Ca Sun, 17 Dec 2006 23:32:34 -0700 http://www.prettygreatanswers.com/launch/17-12-2006Are-there-any-certifications-for-call-centers.htm http://www.prettygreatanswers.com/launch/17-12-2006Are-there-any-certifications-for-call-centers.htm Everything here is © Pretty Great, Copyright 2006, All Rights Reserved.