What is an outbound call center?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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In outbound call centers, the agents are the ones placing the call with the intention of:
1. generating leads for the services the company offers, or
2. selling products or services.
Most outbound call centers do not have customers calling in. But there are times when customers would like to follow up or ask about a call they have received.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service | Outbound Call Center | Telemarketing About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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