What is an inbound call center?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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Inbound call centers handle incoming calls from customers for the purpose of:
1. getting information
2. placing orders
3. asking for technical support or customer service
4. following up on a previous call or request
5. filing a complaint or reporting an inconvenience
Agents at inbound call centers mainly attend to incoming calls.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service | Inbound Call Center About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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