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Business Process Outsourcing is BPO. This basically means that back operations of bigger companies and corporations are being outsourced to other countries. Most of these big corporations are based in Europe and the US. They then have their offices located mostly in Asia in order to save some labor costs. The jobs that the back offices are given are not directly related to IT, but for them to be successfully outsourced, they need the full support of IT.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service | BPO | Business Process Outsourcing About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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What does BPO mean?