Should I use an 800 phone number for my call center?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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Those who have used 800 phone numbers for their call centers can attest to the fact that there are advantages and disadvantages to using this kind of number.
One of the advantages is that they are cheaper compared to other phone numbers. The minimal rate is the only thing you have to pay when you use an 800 number. Another advantage is that callers find it easier to call these numbers.
One of the big disadvantages is that there are times when an 800 number is unreachable due to the volume of calls going through those numbers. This leaves your callers frustrated and angry.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service | 800 Phone Number About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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