What are key performance measurements in a call center?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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You can tell how your call center is getting along by the key performances that any call center should have. Consider whether:
1. The staff and the call center as a whole is performing well and effectively.
2. The employees are doing their job as well as or better than other similarly skilled workers in the same industry.
3. The individual employees are performing their duties at or above the standards that are set for them.
4. The customers are satisfied with the service that they are receiving.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service | Metrics About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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