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Should I have multiple call center locations?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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Having multiple locations for call centers is not that important if you are certain that one or two locations is enough to meet the demands of the services that you are providing. Oftentimes, having various call centers spread out in different locations can lead to complications and problems that you may not have anticipated.
You should also take into account the important factors that every call center should have. These are quality, speed, and cost. Once all these are effective in a certain location, there is seldom a need to start more call centers in other places.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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