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How do I calculate my call center cost per call?
Author: Carl Gunnarsen
Website: http://www.CallCentersGuide.com
Added: Sun, Dec 17, 2006 23:31:06
Category: Call Center Questions
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There are different ways to calculate your cost per call, but the formula that is most often used is to divide your total cost by the number of calls that have been handled over a certain period of time.
The main purpose behind calculating your cost per call is to know if you are getting more efficient or less efficient in the way you are handling your customers.
keywords: Call Center | Call Centre | Help Desk | CRM | Customer Service About the Author:
Carl Gunnarsen answers frequently asked call center questions at PrettyGreatAnswers.com.
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