What types of automated answering systems are available?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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Automated answering systems in a call center are important to improve customer service. There are different types of automated answering systems used in a call center. Here are two of them:
• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD)
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk | Answering System | Interactive Voice Response About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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