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What is eCRM?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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eCRM is basically a customer service, self-service web application, sales force automation tools, or the analysis of a customer’s buying behavior on the internet.
keywords: CRM | Customer Relationship Management | Customer Service | eCRM About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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