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Is it important to benchmark my call center against others?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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Yes, it is important to benchmark your call center against others. It will determine your service level against your competitors. It allows you to know the percentage of customers you can serve in a specific number of seconds.
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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