Is it better to have an in-house CRM program or to outsource it?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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It depends; both outsourced and in-house CRM have their own pros and cons. It is up to you to choose what will suit your needs. If you are a beginner in CRM, it is probably better to outsource it at first.
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Outsourcing About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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