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How can the handle time be reduced at a call center?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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To shorten the handle time at call center, call center companies should reduce talk time. The less the talk time, the more calls are handled. Call center agents should talk fast but clearly to customers in order to shorten the talk time. Also, call center agents should be courteous to customers and determine what the caller needs.
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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