How can I reduce the dwell time at my call center?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
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In order to support more customers you should reduce the dwell time in call centers. You can either add more fully trained call center agents or you can consider the following guides:
• You can consider adding more workload to your agents
• Create groups to handle specific products
• Divide the products you support into easily manageable groups
If you can find a way to encourage callers to call at less busy hours, do it.
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
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