|
 |
Do employees need special training to work at a call center?
Author: Chad Ivins
Website: http://www.CRM-i.com
Added: Fri, Aug 11, 2006 10:45:07
Category: CRM Questions
|
|
Yes. You need to train your employees in order to become an effective call center agent. Training will improve language skills, customer relations, and also how to handle stress.
keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk | Employee | Training About the Author:
Chad Ivins answers frequently asked crm questions and call center questions at PrettyGreatAnswers.com.
--- Grab the Feed for related Questions and Answers. If you'd like to use our questions and answers on your website for content, we've created a simple free tool you can use to create a custom RSS Feed! ---
More
|
|
|
|
|
