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What is the difference between per incident pricing vs. per-call pricing for outsourcing my help desk?
Author: Olivia Taige
Website: http://www.OutsourcingTip.com
Added: Mon, Oct 2, 2006 22:47:34
Category: Outsourcing Questions
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Per-incident pricing permits you to get in touch with the help desk several times unless the main problem is fixed and solved. Normally, customers call the help desk for a number of times since analysts need ample of time to examine and research the problem posed. On the other hand, per-call pricing requires the help desk to give out solutions on a per-call basis using common networks and IT applications.
keywords: Outsourcing | Sourcing | Offshoring | Offshore Outsourcing | BPO | Business Process Outsourcing | Shared Services About the Author:
Olivia Taige answers frequently asked outsourcing questions and CRM questions at PrettyGreatAnswers.com.
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